Ogreen Optics Return Policy

At Ogreen Optics, we are committed to ensuring that our customers are fully satisfied with their purchases at the time of sale. To provide clarity and transparency, we have established the following return policy:

1. Product Inspection

- Customers are required to inspect and verify the product at the time of purchase.

- Please ensure that you thoroughly check the condition and specifications of your eyeglasses, sunglasses, or contact lenses before leaving the store.

2. Non-Returnable Policy

- Once a product has been purchased and the customer has left the store, it is considered a final sale.

- We do not accept returns or exchanges after the customer exits the premises, except in cases of manufacturing defects discovered at the time of purchase.

3. Manufacturing Defects

- If a manufacturing defect is discovered while you are still in the store, we will promptly address the issue.

- Defective items will be repaired, replaced, or refunded based on the customer’s preference.

4. Contact Lenses

- Contact lenses must be checked and verified before leaving the store.

- Opened or used contact lenses cannot be returned.

5. Customer Satisfaction

- We aim to provide high-quality products and exceptional service.

- If you have any concerns or questions, please speak with our store manager or contact us directly at [customer service email].

6. Contact Information

Phone: +254 728861107

Email: ogreenoptics@gmail.com

Thank you for choosing Ogreen Optics. We appreciate your understanding and cooperation with our policy.

Ogreen Optics Cancellation Policy

At Ogreen Optics, we understand that circumstances may change, and we strive to accommodate our customers whenever possible. To ensure clarity and fairness, we have established the following cancellation policy:

1. Cancellation Window

- Orders for eyeglasses, sunglasses, or contact lenses may be cancelled within 15 minutes of placing the order.

2. Cancellation Process

- To cancel an order, please call us immediately at call +254 728861107.

- Please provide your order details and reason for cancellation.

3. Refund Process

- If the cancellation request is made within the allowable window, a full refund will be issued to the original form of payment.

- Refunds will be processed within 24 hours.

4. Prescription Orders

- Orders for prescription lenses may be cancelled within 24 hours of placing the order, provided that production has not begun.

- Once production has started, prescription orders are non-cancellable and non-refundable, except in cases of manufacturing defects.